Who will actually do the work?
The people you meet in scoping. We will introduce the named consultants before you sign, and if that is not possible for a particular engagement we will tell you why rather than let you discover it at kickoff.
Can we see CVs?
Yes, on request. We do not publish them, because a public CV is a recruitment target and our clients benefit from us keeping the people we have.
What happens if the consultant on our engagement leaves?
Documentation is a deliverable in every engagement, specifically so that the answer is not 'start again'. Continuity is the reason we hand over written method rather than personal knowledge — that discipline exists for your benefit, and occasionally for ours.
Do you subcontract?
Sometimes, for specialist work, and we always name who and why in advance. What we do not do is present another firm's consultant as ours.
You are smaller than the firms we usually use. Why is that not a risk?
It is a fair question and the honest answer has two halves. You get senior people on the actual work rather than a partner at the kickoff and juniors afterwards. In exchange, we are not the right supplier for a programme needing thirty consultants simultaneously, and when that is what you need we will say so rather than stretch.
Is GSNA Solutions itself ISO 27001 certified?
Not yet, and we will not imply otherwise. The company was founded in April 2024 and we have spent that time building the practice rather than our own management system — a trade-off we are explicit about rather than defensive about. We are implementing ours now, to the standard we implement for others, and we will say so here when the certification audit is booked. What we can evidence today is set out on the trust page.