ITSM / ISO 20000

    ISO/IEC 20000 Foundation

    ISO/IEC 20000 Foundation covers the fundamental service management concepts and the main ISO/IEC 20000-1 requirements for a service management system.

    Request an ISO/IEC 20000 cohortAsk about in-company delivery

    Duration

    2 days

    Languages

    English, French

    Delivery

    Classroom, In-company, Live online, Self-paced

    Exam

    Included in the price

    CPD credits

    14 Continuing Professional Development credits

    Accreditation

    PECB

    Courseware and examination in English. Sessions facilitated in English or French.

    ISO/IEC 20000 cohorts are scheduled on request rather than on the open calendar. Tell us the dates that suit you and we will confirm within a week.

    Who it is for

    Service desk staff, resolver groups, and anyone whose work is measured by an SLA

    Prerequisites

    There are no prerequisites to participate in this training course.

    What you will be able to do

    1. 01Describe the fundamental service management concepts and definitions
    2. 02Explain the main ISO/IEC 20000-1 requirements for a service management system
    3. 03Determine potential approaches that an organization can use to fulfill the requirements of ISO/IEC 20000-1

    The exam and the certificate

    PECB Certified ISO/IEC 20000:2018 Foundation exam

    The exam is sat at the end of the course and is included in the price. Certification is issued by PECB following successful examination and verification of professional experience against PECB’s published requirements, which vary by credential level. We tell candidates in advance where their experience may fall short of the credential they are aiming at.

    The same examination leads to a graded credential, from Provisional through to Senior, and the grade you receive depends on your documented professional experience and project involvement, not on your exam mark. We tell candidates before they book which grade their experience currently supports.

    Graded credentials

    Certificate Holder in ISO/IEC 20000:2018 Foundation
    No professional experience, audit or assessment experience, or project experience required

    All credentials require signing the PECB Code of Ethics.

    The exam is sat at the end of the course and is included in the price. Certification is issued by PECB following successful examination and verification of professional experience against PECB's published requirements, which vary by credential level. We tell candidates in advance where their experience may fall short of the credential they are aiming at.

    Price

    €1,150–1,450 per seat

    All prices exclude VAT. Classroom sessions held in the Netherlands are subject to 21% Dutch VAT for all attendees, regardless of the attendee's country — EU rules tax admission to an educational event where the event takes place. Online and in-company delivery to businesses elsewhere in the EU is reverse-charged.

    GSNA Solutions is a PECB Certified Partner and authorised reseller. PECB personnel certifications are issued under ISO/IEC 17024. Course participants who complete a certificate programme hold a certificate; they are not thereby certified, licensed, accredited or registered to practise an occupation. Certification follows successful examination and verification of professional experience against PECB's published requirements.

    Other courses on this track

    5 days

    ISO/IEC 20000 Lead Implementer

    ISO/IEC 20000 Lead Implementer is for the person who will plan, implement and maintain a service management system and take an organisation through to certification.

    5 days

    ISO/IEC 20000 Lead Auditor

    ISO/IEC 20000 Lead Auditor is for planning, conducting and closing an ISO/IEC 20000-1 audit and managing an audit programme.

    Leave with your top three risks documented

    Thirty minutes with a senior practitioner. No slideware, no sales engineer.

    Book a 30-minute executive briefingSee the full catalogue