ITSM / ISO 20000
ISO/IEC 20000 Lead Implementer
ISO/IEC 20000 Lead Implementer is for the person who will plan, implement and maintain a service management system and take an organisation through to certification.
Duration
5 days
Languages
English, French
Delivery
Classroom, In-company, Live online, Self-paced
Exam
Included in the price
CPD credits
31 Continuing Professional Development credits
Accreditation
PECB
Courseware and examination in English. Sessions facilitated in English or French.
ISO/IEC 20000 cohorts are scheduled on request rather than on the open calendar. Tell us the dates that suit you and we will confirm within a week.
Who it is for
The person who will build and run the service management system
Prerequisites
The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.
What you will be able to do
- 01Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS
- 02Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards
- 03Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization
- 04Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS
- 05Acquire the expertise to advise an organization in implementing SMS best practices
The exam and the certificate
PECB Certified ISO/IEC 20000 Lead Implementer Exam, 7 competency domains
The exam is sat at the end of the course and is included in the price. Certification is issued by PECB following successful examination and verification of professional experience against PECB’s published requirements, which vary by credential level. We tell candidates in advance where their experience may fall short of the credential they are aiming at.
The same examination leads to a graded credential, from Provisional through to Senior, and the grade you receive depends on your documented professional experience and project involvement, not on your exam mark. We tell candidates before they book which grade their experience currently supports.
Graded credentials
- PECB Certified ISO/IEC 20000 Provisional Implementer
- No professional experience or project experience required
- PECB Certified ISO/IEC 20000 Implementer
- Two years: One year of work experience in IT Service Management. Project activities: a total of 200 hours
- PECB Certified ISO/IEC 20000 Lead Implementer
- Five years: Two years of work experience in IT Service Management. Project activities: a total of 300 hours
- PECB Certified ISO/IEC 20000 Senior Lead Implementer
- Ten years: Seven years of work experience in IT Service Management. Project activities: a total of 1,000 hours
All credentials require signing the PECB Code of Ethics.
Price
€2,350–2,850 per seat
All prices exclude VAT. Classroom sessions held in the Netherlands are subject to 21% Dutch VAT for all attendees, regardless of the attendee's country — EU rules tax admission to an educational event where the event takes place. Online and in-company delivery to businesses elsewhere in the EU is reverse-charged.
GSNA Solutions is a PECB Certified Partner and authorised reseller. PECB personnel certifications are issued under ISO/IEC 17024. Course participants who complete a certificate programme hold a certificate; they are not thereby certified, licensed, accredited or registered to practise an occupation. Certification follows successful examination and verification of professional experience against PECB's published requirements.
Other courses on this track
2 days
ISO/IEC 20000 Foundation
ISO/IEC 20000 Foundation covers the fundamental service management concepts and the main ISO/IEC 20000-1 requirements for a service management system.
5 days
ISO/IEC 20000 Lead Auditor
ISO/IEC 20000 Lead Auditor is for planning, conducting and closing an ISO/IEC 20000-1 audit and managing an audit programme.
Leave with your top three risks documented
Thirty minutes with a senior practitioner. No slideware, no sales engineer.