ITSM / ISO 20000
ISO/IEC 20000 Lead Auditor
ISO/IEC 20000 Lead Auditor is for planning, conducting and closing an ISO/IEC 20000-1 audit and managing an audit programme.
Duration
5 days
Languages
English, French
Delivery
Classroom, In-company, Live online, Self-paced
Exam
Included in the price
CPD credits
31 Continuing Professional Development credits
Accreditation
PECB
Courseware and examination in English. Sessions facilitated in English or French.
ISO/IEC 20000 cohorts are scheduled on request rather than on the open calendar. Tell us the dates that suit you and we will confirm within a week.
Who it is for
Internal audit, assurance, and anyone auditing a service provider
Prerequisites
The main requirements for participating in this training course are a fundamental understanding of ISO/IEC 20000-1 requirements and a comprehensive knowledge of audit principles.
What you will be able to do
- 01Explain the fundamental concepts and principles of a service management system (SMS) based on ISO/IEC 20000-1
- 02Interpret the ISO/IEC 20000-1 requirements for an SMS from the perspective of an auditor
- 03Evaluate the SMS conformity to ISO/IEC 20000-1 requirements, in accordance with the fundamental audit concepts and principles
- 04Plan, conduct, and close an ISO/IEC 20000-1 audit, in accordance with ISO/IEC 17021-1 requirements, ISO 19011 guidelines, and other best practices
- 05Manage an ISO/IEC 20000-1 audit program
The exam and the certificate
PECB Certified ISO/IEC 20000 Lead Auditor Exam, 7 competency domains
The exam is sat at the end of the course and is included in the price. Certification is issued by PECB following successful examination and verification of professional experience against PECB’s published requirements, which vary by credential level. We tell candidates in advance where their experience may fall short of the credential they are aiming at.
The same examination leads to a graded credential, from Provisional through to Senior, and the grade you receive depends on your documented professional experience and project involvement, not on your exam mark. We tell candidates before they book which grade their experience currently supports.
Graded credentials
- PECB Certified ISO/IEC 20000 Provisional Auditor
- No professional experience or audit activities required
- PECB Certified ISO/IEC 20000 Auditor
- Two years: One year of work experience in IT Service Management. Audit activities: a total of 200 hours
- PECB Certified ISO/IEC 20000 Lead Auditor
- Five years: Two years of work experience in IT Service Management. Audit activities: a total of 300 hours
- PECB Certified ISO/IEC 20000 Senior Lead Auditor
- Ten years: Seven years of work experience in IT Service Management. Audit activities: a total of 1,000 hours
All credentials require signing the PECB Code of Ethics.
Price
€2,350–2,850 per seat
All prices exclude VAT. Classroom sessions held in the Netherlands are subject to 21% Dutch VAT for all attendees, regardless of the attendee's country — EU rules tax admission to an educational event where the event takes place. Online and in-company delivery to businesses elsewhere in the EU is reverse-charged.
GSNA Solutions is a PECB Certified Partner and authorised reseller. PECB personnel certifications are issued under ISO/IEC 17024. Course participants who complete a certificate programme hold a certificate; they are not thereby certified, licensed, accredited or registered to practise an occupation. Certification follows successful examination and verification of professional experience against PECB's published requirements.
Other courses on this track
2 days
ISO/IEC 20000 Foundation
ISO/IEC 20000 Foundation covers the fundamental service management concepts and the main ISO/IEC 20000-1 requirements for a service management system.
5 days
ISO/IEC 20000 Lead Implementer
ISO/IEC 20000 Lead Implementer is for the person who will plan, implement and maintain a service management system and take an organisation through to certification.
Leave with your top three risks documented
Thirty minutes with a senior practitioner. No slideware, no sales engineer.